In Customer Service excellence:
We are the pioneers,
the experts
and continue to innovate.

Our Customer Experience Audit will measure, monitor and benchmark how your customers ‘feel’ when contacting you. If you aspire to be more customer focused but struggle to identify areas for improvement then ours is the measure for you.
Our innovative approach is to analyse actual customer interactions through a neutral third party thus giving an unbiased and accurate result. This provides you with practical insight on 'how it feels to be a customer' provided by the data of our highly trained and experienced research experts. This is one of the most important advantages our methodology has over other metrics and standard customer research offerings.
The empathy you display has been academically proven to be the most influential component in building profitable relationships with your customers. In a study led by Oxford Professor, Merlin Stone, a one point improvement on the empathy scale was proved to be equivalent to a 16.4% Return on the Capital Employed.
Some of the clients who have utilised our services as Empathy Partners, Harding & Yorke and Compathy