An Invitation to...
business consultants, trainers, call centre managers and anyone who is interested in offering empathy measurement as part of their service range to their clients
When we were Compathy we offered the chance to purchase a licence to use our empathy products - Now we are empathy partners there is no longer the need to purchase a licence; instead you can offer the measurement and findings as part of your customer service development package, with a deliverable branded to you and your clients, provided at a fixed cost by us. We will also include all information and training required for you to successfully work with our measures and to utilise the results. Please contact us if you are interested.
Mpathy Plus is a management consultancy that transforms service for our clients and their customers.
We are customer service and contact centre experts. Our services include strategy development, design and set-up of customer interaction services, performance improvement and operational support. We operate at both a strategic and operational level and work in an environment where advancements in technology, increasing customer expectations and the need to optimise service are driving change.
Design, build and implementation of customer service strategies and services including call/contact centres
Review, assessment and development of insight into operations to create improved performance.
Provision of resources to support operational management and improvement.
- Stourport on Severn
- DY13 9ST
- 0845 056 9800
- Website: www.mpathyplus.co.uk
Vital Light specialises in Empathy for stronger engagement and retention of Employees and Customers, resulting in higher profit.
The Vital Light #Iloveempathy FB page raises awareness of Empathy - what it is, how it works, how to re-awaken this skill we are born with. Empathy is not only a strategic business tool, but a life skill. It lies at the heart of great relationships and partnerships - between business, employees, customers and investors; as well as between parents and their children; government and their communities; people and our planet. #Iloveempathy will educate and inspire its readers and followers as well as offer a support platform for Empathy Training delegates of Vital Light's courses. Its a space to contribute, discuss and learn how Empathy is raising the level of compassion across the globe.
Vital Light aims to bring compassion into your business culture where employees and customers alike feel valued and purposeful. When people feel important and cared for, they stay! As your advocates, they help to sustain your business. Happy employees = happy customers = happy investors. Empathy is a key strategic business tool that saves energy and time, putting more money to your bottom line.
- Empathetic Customer Service
- Empathetic Change Management
- Empathetic Parenting
- Corporate Purpose through Vision and Values
- Personal Development in Life and Leadership
Audit and Diagnostic tools:
- Culture Climate Discovery
- The Customer Empathy Audit - SA partner of Empathy Partners
- The Environmental Empathy Audit (in development)
- South Africa
- +27 11 782 4834